Knowledge-sharing unlocks the skills, tricks and expertise hidden across your agency. What are the steps to get there?
What Is Knowledge-sharing?
Why Promote Knowledge-sharing?
- It helps significantly in training , as recruiters ‘self teach’ from hands-on experience, learning live from each others’ successes and failures. If one recruiter has 10% response rates to cold emails while someone across the office has 40%, it’s likely not an issue of ability, but of knowledge-sharing.
- Actively working together to share best practices also encourages collaboration, bringing teams closer as they exchange ideas on how to improve.
- Knowledge-sharing also drives performance by placing a spotlight on excellence – creating a desire to become a leader in the organisation, with positive contributions to make and examples of personal successes to share.
How To Foster A Knowledge-sharing Culture
- Structured sessions – workshops, brainstorming sessions and other training activities expressly focused on sharing ideas and experiences help confirm your agency’s intention to make knowledge-sharing a priority.
Purpose-built platforms to support the exchange of ideas give recruiters opportunities to see how a more collaborative way of working can benefit them, and helps foster a spirit of common purpose among groups.
- Collaboration platforms – the use of intranets, chat and collaboration tools and internal email groups can all provide channels for team members to circulate their contributions.
It’s important that senior leadership be active on these, proposing ideas and responding to input – recruiters are busy people and without the sponsorship of top management making a concerted effort to demonstrate the benefits of collaboration, your channels may soon be gathering dust.
- Aligned incentives – effective use of team incentives can help encourage all team members to open up to the idea of sharing their personal best practices with their colleagues, creating a collaborative environment pursuing group success.
Ultimately, your agency only succeeds if your per-head billings reach and maintain a consistent level – having a handful of superstars and a growing roster of under-performers will inhibit growth. Reflecting the need for information and best practices to flow through the business in the form of incentives helps bring your goals and those of your team into better alignment.